Shipping & Returns

We will always work hard to ensure that your orders make it to you as quickly as possible. Due to Covid-19 and current restrictions we aim to dispatch all deliveries within 5-10 working days. 

UK Delivery: The cost of UK standard delivery is £4.95 and your order will be delivered through the Royal Mail Signed For Service. Delivery should be made approximately 5-10 days after you place your order.

Delivery Within Europe: The cost of standard delivery within Europe is £9.95 with your order being sent out via the most suitable carrier. Delivery should be made approximately 10-15 working days after you place your order. 

Rest of The World Delivery: The cost of delivery to countries outside of the UK and Europe will range from £14.95 to £19.95 and will be shown in your Shopping Bag. Delivery to Rest of The World will be made from 7 working days however may take longer due to the destination country's postal service.

All of our delivery prices are charged on a flat rate basis, regardless of their size or weight.

Returns Policy

If you are not satisfied with your purchase, you have 28 days to return the products(s) for exchange or refund from receipt. Issues such as damaged outer packing or product defects should be reported straight away to marketing@eusa.ed.ac.uk.

When reporting any issue please include photographic evidence as we will require this to carry out our investigation. 

You can request an exchange or to return your ordered item(s) by emailing marketing@eusa.ed.ac.uk. Please provide:

  • Order Number (Found on your confirmation email)
  • Name of item(s) you would like to exchange/return
  • Reason for return - please include images if required.

We will then be in touch with instructions on how to carry out your return. Please note that unless the item is damaged, you will be responsible for the cost of return postage. Returned items are your responsibility until they reach us.

Refund Policy

Refunds will be processed if all items are returned to us in their original unworn condition with all labels attached. Returns that are damaged, scented, altered or worn will not be accepted.

Refund requests will be issued back to the original payment method within 14 working days from the date of us receiving your items. We will only issue refunds if your received item complies with our policy issued above.

Abuse of our returns policy will not be tolerated and we reserve the right to deny any exchange/refund that does not comply with our policy.

Exchanges

Exchanges are available up to the same value of the original item that you exchanging. 

We will then be in touch with instructions on how to carry out your return. Please note that unless the item is damaged, you will be responsible for the cost of return postage. Returned items are your responsibility until they reach us.

After receiving your item, we aim to dispatch your exchange within 10 working days. You will receive an email confirmation once your exchange has been released for delivery.

Please refer to the size guides in the product description before placing an order.